No refunds
Once a payment is made, it is non-refundable, in full or in part. This applies to new orders, renewals, upgrades and add-ons, on both monthly and yearly billing.
1. No refunds
When you pay for a hosting plan, your account is set up immediately and server resources (storage, CPU and memory) are allocated to you. We therefore do not provide refunds, credits or exchanges, including in the following cases:
- you no longer need the service or change your mind;
- you ordered the wrong plan or billing period;
- you cancel part-way through a billing period, or do not use the service;
- you are unable to migrate or build your website, or the service does not meet your expectations;
- your website software, plugins or scripts are incompatible with our servers;
- your account is suspended or terminated for non-payment or for breaching our Terms of service, including our acceptable use rules;
- you choose a yearly plan and later decide to leave before the year ends.
2. Before you buy
To avoid problems, please:
- check the storage, website and email limits of each plan on our pricing section;
- make sure your website's software (for example, PHP version or database) is supported;
- start with monthly billing if you are unsure whether a plan suits you;
- contact our support team with any questions before ordering.
3. Cancellation
Hosting plans renew automatically. You can cancel at any time from the client area. Cancellation stops future renewals only. Your hosting stays active until the end of the billing period you have already paid for, and no refund is given for the remaining time.
To avoid being charged for the next period, cancel before your next renewal invoice is due. Please download a backup of your website and emails before your service ends, as all data is permanently deleted after cancellation.
4. Changing plans
If you need more resources, you can upgrade by paying the prorated price difference. Downgrades take effect from your next billing period, and no refund or credit is given for the current period. These options are provided instead of a refund.
5. Service outages
Occasional downtime for maintenance or due to events beyond our control does not entitle you to a refund. We work to restore service as quickly as possible and will keep you informed through our support channels.
6. Chargebacks and payment disputes
If you raise a chargeback or payment dispute instead of contacting us, we may immediately suspend or terminate all services on your account. Please contact our support team first so we can help.
7. Your statutory rights
Nothing in this policy limits any rights you may have under applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, that cannot be excluded by agreement. If we are unable to provide a service you have paid for due to a fault on our side, please contact us and we will address it as required by law.
8. Changes to this policy
We reserve the right to change, modify, add or remove any part of this refund policy at any time, at our sole discretion and without prior notice. Changes take effect as soon as the updated version is posted on this page with a new "last updated" date. Please check this page regularly. Continuing to use our services after changes are posted means you accept them.
9. Questions and complaints
For billing questions or complaints, please contact us at … or through the client area. We will acknowledge your message within 48 hours and aim to resolve it within one month of receipt.